Delivery & Returns
Shipping and Delivery
Shipping and Delivery is carried out by DPD or Royal Mail. We strive to dispatch all orders promptly so your order is delivered as soon as possible. We currently dispatch over 98% of orders on or ahead of schedule.
Standard delivery is usually 1-2 working days which is free on all orders over £100.00 and available for Mainland UK. Orders £99.99 and under are subject to a £7.95 + vat postage and packing charge. Oversize items such as LED profile are subject to a surcharge which is itemised at the checkout.
Estimated delivery time assumes orders are placed before 1pm (GMT). Orders you place with us late on Friday or over the weekend will be processed first thing Monday morning.
Expediated Delivery Services
We offer a next working day delivery service for orders placed before 1pm Monday to Friday. Select 'Next Day Delivey' during the checkout process.
If you have any questions please Contact Us.
Returns and Replacements
We want you to be completely happy with your UK Led order. If for any reason you are not satisfied, for orders under £2000.00 we will gladly accept your return within 14 days of delivery excluding special order items. Please email or call us requesting a returns authorisation number prior to sending.
Return of orders over £2000.00 in value are by by prior arrangement only and may not be accepted.
Returned items must be unused, in as new condition and include all original packaging. A 20% restocking fee will apply. Items must be returned within 14 days of order date.
Returned items should be securely packaged and sent via a tracked or proof of posting service. Returns will not be accpted without prior authorisation.
Upon receipt of your return we will inspect the goods to confirm their condition and notify you. Please allow up to 14 days for us to process your return.